The Heat is on Indian Call Centers Yet Again
March 23rd, 2007
A very interesting entry on Fast Company’s blog site concerning some British companies moving their call centers back to Briton from India due to a high quantity of customer complaints.
There are some rather interesting points including:
“The issue has now become such a national bugbear some companies are using their UK-only call centre policy as a marketing tool. Natwest’s latest advertising campaign guarantees that customers speak to people in Barnsley or Cardiff, rather than Bombay or Calcutta.”
Categories: The Internet Business
Long time reader / 1st time poster. Really enjoying reading the blog, keep up the excellent work. Will most definitely start posting more oftenin the future.